XM Trading: Q&A on Deposit Methods

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XMTradingでは入金に関するトラブルは良く起こると言われています。入金方法がわからないとか、思った以上に入金方法が難しいなど、悩みは多いと思います。Q&Aページを作りましたので、解決策として活用してもらえればと思います。

What deposit methods do you accept?

XM currently offers payment methods such as bank transfer, convenience store, credit card (VISA / JCB), and SticPay.

Do you have any recommendations for deposit methods?

If you want to deposit immediately, we recommend credit card / debit card deposit. If you want to send a large amount of money safely, bank transfer is good.

Why can’t I deposit with my credit card?

It is possible that you are trying to deposit with a brand other than VISA or JCB cards, or that the card company is refusing to accept payments from FX merchants such as XM. Please contact your credit card company first.

Which credit cards can be used for deposit?

Credit cards that can be used for deposits are only two brands, VISA cards and JCB cards.

How long does it take for the payment to reflect?

Deposits are reflected immediately for credit cards and online wallets, and reflected in 30 to 1 hour for bank transfers and bank transfers.

Will I be charged a fee when making a deposit?

Deposits by credit card, debit card, and online wallet do not incur a fee. On the other hand, if you deposit an amount of 10,000 yen or less by bank transfer, or if you deposit at a convenience store, a separate fee will be charged.

My payment has not been reflected. Can I contact you?

Please contact us at support@xmtrading.com.

Can I deposit with a debit card?

XM accepts debit card deposits.

How much do you accept deposits from?

We accept deposits from a minimum of 500 yen.

Will it be reflected even if I deposit late at night or early in the morning?

Depending on the deposit method, it will be reflected even if you deposit late at night or early in the morning on weekdays. For example, if you use internet banking, online wallet, credit card, etc., it will be reflected immediately.

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