XM Trading:How to change registration information (email, phone, address)


There are so many users who have created an account with XM Trading but have left it unattended due to changes in their address, phone number, and even email address. But this is not a good idea. Since there are disadvantages, it is better to notify the management side as soon as possible. The procedure itself is very simple and can be done quickly.

How to change registration information

Even though you created an account with XM Trading, you may have registered the wrong email address, address, or phone number, or your personal information may have changed due to moving house, etc. We will show you how to actually change your personal information and how to do it.

1. My page login

First, log in to the XM membership site.

2. Click Support

Click “Support” on the far right of the member site.

Source : https://xmtrading.com/

3. Fill in the submission form and send

Fill in the necessary information and send the form.

Source : https://xmtrading.com/

[Select a department]

In [Select a department], select Valification.


Write what you want to change. email, phone, address, etc.


Write to the supporter center. If you write down your login ID and name, the procedure will proceed smoothly.

If you change your phone number, write down both the old phone number and the new phone number.

In the case of e-mail, if you write both the old e-mail address and the new e-mail address, the procedure will proceed smoothly.

In the case of address change, you will receive an email from the XM support desk in response to the address change request. Follow the instructions in the email to upload your new address verification documents. Address verification documents include:

Health insurance card (insured person)

Certificate of residence

Seal registration certificate

Utility bill/receipt (electricity, gas, water)

Credit card/bank statement/bill

Landline/mobile phone bill/receipt

Tax notices such as tax notices

4. Submit your request

Check again and if there are no problems with the content, click “Send Request”. Normally, changes will be reflected within 1 business day.

Reason for changing personal information (e-mail address, address, phone number)

We will introduce the reasons for changing registered personal information (e-mail address, address, phone number).

Account email

The first reason why you should change your XM personal information is that you will no longer receive emails regarding your account. This is especially the reason why you should change your registered email address.

The email contains the information you need to trade on XM, such as account ID and server name. If you do not change your email address, you may miss important emails about your account.

Problems with deposits and withdrawals

Your personal information should be registered with the bank or credit card you use to deposit or withdraw from XM. If this information is different from what is registered with XM, you may be suspected of fraudulent withdrawals or money laundering.

In order to prevent problems with deposits and withdrawals, make sure that the personal information registered with the financial institution and the personal information registered with XM are the same.


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