FXGT: What to do if you forget your My Page MT account number, login password, or server name


This article explains the necessary steps and what to do if you forget your FXGT account My Page or MT member password. If you have already opened an account, you can start trading by logging into MT5. However, if you somehow lose your ID or password, you will not be able to trade. I am writing an article about what to do in times like these.

Information required for trading

In order to trade with FXGT, three pieces of information are absolutely required when logging in: MT account number, password, and server name. Without these, the transaction itself cannot be performed. What are the solutions if you lose your information, or even if it is lost? We present the solution below. To trade on MT4 or MT5, you need information whether it is live or demo.

MT4/MT5 account number confirmation

If you can log in to My Page, you will definitely be able to check your account number. First, please log in to My Page. From My Page, click “Trade Account” on the home screen. Of course, account opening must be completed, and it is important to complete authentication from the page. From there you can configure and check MT4 and MT5 tools.

It will be a list of trade account screens. Under the login item is the account number name. The 8-digit number is your MT5 account number. Remember. You can also check your MT5 account number in the email with the subject “About opening a new account” sent when you open an account.

MT4/MT5 account password confirmation

You can check your MT5 account password in the email with the subject “About opening a new account” sent when you open an account. Other than that, it is possible to check on the above screen. You can check it by clicking “Copy Password” from the button below the action.

Change MT4/MT5 account password

You can also change your MT5 account password. Go to the same trading account list as above. You can change it by clicking “Change password” under the action button.

MT4/MT5 account server name confirmation

You can check the MT5 account server name in the email with the subject “About opening a new account” that is sent when you open an account. Other than that, you can check from My Page. Click “MT5 Download” from the home screen.

The download screen will appear. Check the server name on this screen.

account login

You will need your email address and password to log into your account. As expected, there may be no one who forgets the email address. If you forget your e-mail address, you may be able to solve the problem by contacting the support center.

If you have lost your password, first go to the login screen. On the login screen, there is a display saying “Forgot your password?”. You can issue a password bond by clicking here.

A password reset will be performed. A password reset will be sent to your registered email address, from which you can proceed with the password reset process.

Solution if you can’t log in

The above is a confirmation method, but if the member still cannot log in, we have summarized the details of precautions and solutions, so please explore the following possibilities. The condition is that you have verified your identity on the official website. Originally, the MT4 and MT5 platforms are provided for free by logging in and traders can use them as they like.

account takeover

They could say that your account was hijacked and your password changed. In this case, we recommend that you contact the support center as soon as possible. You can’t know without contacting support, so let’s check it out early.

account freeze

Your account may be frozen for any violation. In this case, you cannot log in. If you remember anything about the prohibited items listed below, please contact our support center. This may be the case if you are unable to use MT4 or MT5 and cannot access or install files from the menu.

old version

If you are unable to log in to MT5, the PC version or app version of MT4 or MT5 may be outdated. If the version is not the latest, you may not be able to log in to your MT4 or MT5 account properly. First, please update to the latest version as a workaround. Then log in.

network failure

There may be a problem with the network you are currently using. In this case, you cannot log in because you are not connected to the Internet. Please check with your internet provider. In this case, you cannot log in and neither MT4 nor MT5 can be used in real life.

firewall, security software

Firewalls and security software may be interfering with connections to the homepage or apps. Please turn off the software and try logging in. If you cannot log in or use MT4 or MT5, this may apply. If you can’t log in to any of the mini, crypto max, standard, PRO, and ECN, you should suspect it.

server maintenance

The operator may be undergoing server maintenance, so you will not be able to log in or use MT4. In this case, there is nothing the user can do, so please wait until the maintenance is complete. Take a look at the official website from the sitemap tab. Further specific information and data may also be included.


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