Exness: How to contact Exness and Support Center FX Guide

Exness

We will explain how to contact Exness support (chat, email), response times, business hours, etc. You may have many questions when trading with Exness. The main ways to contact Exness are “live chat,” “email,” and “phone.” Please choose your preferred method and contact our support center.

Inquiry method

There are mainly three methods and types of inquiries provided by the management. First, email and chat. At the Exness support center, you can also send your questions by email in advance and wait for a reply. Support inquiries can be made with basic questions such as withdrawal and deposit status, platform, fees, campaign service details, etc. Once you register, please also check the frequently asked questions. Exness is licensed by the Financial Services Agency, has a high maximum leverage, and is quite reliable in the industry.

Inquiry methodUtilization timereply time
live chatWeekdays 8:00 – 0:00 at nightimmediate
Email24hourswithin 1 business day

phone inquiry

Exness also has a telephone inquiry method, but there are conditions. Because Exness has locations and bases all over the world, it is very comprehensive among overseas Forex companies, and each base has a telephone counter. Before making a sudden phone call, first contact the support center via chat or email. The phone number is different depending on each location. Please contact Exness number for details.

languageLocal time:
English, Chinese, Thai24 Hour
IndonesianMonday 06:00 – Saturday 06:00
ArabicMonday 06:00 – Saturday 06:00
Saturday – Monday 19:00 – 03:00
Hindi and UrduMonday 06:00 – Saturday 06:00
Saturday – Monday 11:00 – 03:00
BengaliMonday 06:00 – Saturday 06:00
Saturday – Monday 11:00 – 03:00
VietnameseMonday~Saturday 06:00~00:00
JapanMonday~Friday 10:00~18:00
KoreanMonday~Friday 10:00~18:00
FrenchMonday 06:00 – Saturday 06:00
SpanishMonday 06:00 – Saturday 06:00
PortugueseMonday 06:00 – Saturday 06:00
RussiaMonday~Saturday 12:00~04:00

Contact page

Now, I would like to introduce you to the live chat and email contact pages. Please refer to the following. We receive everything for free, including bonuses, campaigns, margins, stop-loss cuts, CFDs, tools, premier programs, documents and site settings. Even if you are a new customer, you can usually make inquiries simply by clicking on the screen. Members please ask the staff directly.

The operating company will be closed on Saturdays and Sundays, and individual investors will generally be accepted during business hours on weekdays (Monday to Friday). In the case of holidays, it depends. Customers can rest assured that they can receive the service as many times as they like without any restrictions.

use live chat

You can contact Exness’ live chat support even if you do not have an Exness account. You can use it from the area after logging in or from the link below (official website). To inquire, you can chat online by clicking on the icon at the bottom right of the homepage. It can be done on a smartphone or a computer. There are cases where information such as account number and transaction environment will be required, so be prepared.

Home Page

https://www.exness.com/

You can’t chat with the operator right away, but a bot called a virtual assistant will automatically answer at first. Select what you want to inquire about from the category list. Selecting a question category will automatically display template answers. Select Forward to Live Support if the template answer did not resolve your issue. Only in this case will the operator take action.

https://www.exness.com/

Enter your email address to start live support and chat. If you comment the address in chat, it’s OK. Queue for live support. If it is crowded, please wait a while and try again. You may have to wait 10 to 20 minutes before being connected to an operator. When it’s your turn, you’ll be able to chat with the operator.

Inquiries by email

E-mail is the recommended contact method for important inquiries or when you have multiple questions. Since exness does not have an inquiry form, you will enter the necessary information in the body yourself. Please contact us at the email address below. If there is a lot of inquiries, it may take more than 24 hours, and it seems that the response time varies. Regarding the response time, let’s estimate the 24 hours listed on the official website as a basis.

Emailsupport@exness.com

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